Refund policy

Product Return Policy

We offer a 14-day return policy from the date your item is delivered.

Due to the nature of our products, we only accept returns or refunds under the following conditions:

• The item arrived damaged or defective
• You received the wrong item

If your item meets one of these conditions, please contact us with photo proof and your order number.

For eligible cases, we may offer:

• A replacement item, or
• A full or partial refund

Please note:

• We do not accept returns for change of mind or incorrect selection
• Return shipping costs are the responsibility of the customer unless the item is faulty
• Items must not be used and must be in original condition

In some cases, you may not be required to return the item.

To start a return request, contact us at contact@rayze.shop